Patient's Charter

This is our interpretation of the Patients’ Charter as it applies to this practice and to the service we deliver.

  • You will be treated as an individual and given courtesy and respect regardless of your background, ethnicity, religious belief, personal situation, or the nature of your health problem.

We ask that you treat all the staff with the same courtesy and respect.

  • We will involve you fully in planning and agreeing your treatment and will explain it to you.

You are encouraged to share responsibility for your health.

  • You have a right to see your health records in accordance with the law.

No-one else can see them or obtain details from them without your written permission.

  • We will give you full information about the services we offer.

Please read and keep our practice folder and be aware of our notice boards. Information is also available on the television displays.

  • All staff involved in your care will have received appropriate training and will be identified by name.

Please tell us if you change your name or address.

  • We will arrange specialist or hospital treatment as necessary.  If a second opinion is appropriate, we will arrange this.

Please keep your hospital appointment

  • You will have the right to choose whether or not to take part in training or research.

We greatly appreciate the help patients have given us in the past in these areas.

  • We will endeavour to see you at a convenient time and without due delay.

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