Practice Management

Moira Joy MJ

Business Practice Manager

(AMSPAR Cert in Gen. Practice reception, Diploma in Primary Care management 2000)

Moira has worked in the practice since 1992.  Based at Hadleigh Lodge, she is responsible for the business management of the Practice.

Christine Foster 

Staff & Patient Liaison Manager

Christine Joined the practice in November 2015 after 18 years service, working for a Community Domiciliary Care Service. During her time with them she undertook numerous roles & spent her last 8 years with them as a Service Manager.

Christine's role is to ensure patients and staff can access information, advice and signposting about the practice and related health services. Christine is also responsible for patient feedback and concerns. Therefore if you have a query, concern or wish to make a verbal complaint, please contact Christine on 01202 696514.

 

Reception

 

Carolyn Sullivan Reception Team Leader & Sara Curtis Reception Deputy Team leader

Carolyn & Sarah are responsible for the smooth running of the reception departments at both surgeries.  An important part of the receptionist’s role is to bring together the doctor and patient at the most appropriate and mutually convenient time within the availability of appointments – which are now computerised.  By the very nature of their job, they work in a stressful environment; however, they always do their best to offer a high quality and caring service to the patients.  Please be a patient patient!

ITQA (Information Technology And Quality Audit) Team  

Clare Farmer - ITQA Team Leader

Traditionally, ITQA was known as the Admin Team but the role and purpose of the team has had to accommodate a great deal of change in recent years. The team has had to adjust and learn new skills and hence a change in name was appropriate to reflect their new role. The ITQA team are one of two important "behind the scenes" teams. They are first line support for all IT matter and have to cope with both the software and hardware issues that arise. They are a busy team and have to balance the priorities of IT support with producing audits that are required to measure the performance of the Practice against the targets identified by the DoH and the CCG. Lastly, as an important part of patients well-being, the ITQA team are responsible for data input and maintaining patients records as well as issuing calls/recalls (invitations) to patients to attend specific clinics.

Secretaries

Sarah Toop - Secretary Team Leader

We have a team of eleven who are responsible for dealing with all the incoming and outgoing correspondence. We have six Medical Secretaries who support our clinicians, one management Secretary who supports the management team and four Office Assistants who are responsible for scanning all correspondence. The Secretarial Team carry out much of the 'behind the scenes' work that is essential for the smooth running of the practice.

Here's some of the Administrative Team.......

JB_Receptionist2.jpg Jacqui

 ES_Receptionist2.jpg Emma

ST & SG

 

 

 

 

 

Sarah and Shirley

 

 

 

 

 

 

 

 

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