The Hadleigh Practice

Translate

Book And Cancel Appointments

You and Your General Practice

This guide tells you what to expect from the Hadleigh Practice and how you can help us, so you get the best from the National Health Service (NHS). More details can be found by clicking the link below.

NHS - You and Your General Practice

The practice is currently experiencing high clinical demand. Our phone lines are very busy, please bear with us and we will answer as soon as possible.
We would ask any patients with minor ailments to consider alternative options, such as self-help with advice from the NHS website or by visiting a pharmacy.

Symptom Checker

If you think you need medical help right now, 111 online can tell you what to do next.

Get help for your symptoms using the NHS 111 online website

Speak to a Pharmacist

Your pharmacy can advise you on minor illness without the need for an appointment. Please speak to a pharmacist first.

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

FIND A PHARMACY

Self Referrals

You can self refer to a number of services without the need to see a GP

Please use the following links:

Sexual Health Dorset: A free contraception and sexual health service for all ages
Physiotherapy: Referrals are prioritised according to need. Those requiring urgent assessments will be seen within 2 weeks.
Live Well Dorset: Helping people living in Dorset lead healthier, happier lives
Steps2Wellbeing: A free NHS talking therapies service for adults over 18 years old in Dorset and Southampton City.
CAMHS: provides support to children and young people who are coping with significant mental health difficulties. If you are aged between 16 and 18 years, you can self-refer to their services via their Gateway website
Chat Health: Health for school age children
Minor Injury Unit: You can self-refer via 111 for all minor injuries including sprains or suspected fractures.

Contacting the Practice / Booking an Appointment

The Hadleigh Practice is open from 8.00am to 6.30pm, Monday to Friday.

Throughout these hours you, or your carer on your behalf, can:

Visit either of our practice sites at Corfe Mullen or Broadstone
Call us on our reception number
Go online via:

Routine appointments can be made up to 5 weeks in advance.

If you have an urgent problem, we will endeavour to ensure that you are seen on the same day as your request. We encourage our patients to see the same doctor on each occasion although we cannot guarantee an appointment with your usual doctor if you need to be seen as an emergency.

SystmConnect

SystmConnect will allow you to contact us regarding:

Administrative queries – you can request sick notes, repeat prescriptions, test results and Doctor letters/reports via the admin request section. These requests will be dealt with within a 5 day period.

Non-urgent medical requests – please note the essential information below.

Be aware that anything that is urgent that goes through this system will be rejected and you will be asked to call the surgery.
Include as much information as possible including symptoms and history of injury or illness. Insufficient information may mean your query cannot be dealt with.
The following issues cannot be addressed via online query (for these issues patients must telephone the surgery):
- If you have a fever or suspected infection (including Covid 19)
- Children under 16
- Mental health concerns
- Pregnancy related issues
- Frailty, Learning Disabilities or additional needs

We will contact you by the end of the day of your request to inform you as to what action is to be taken. This could include referral to the appropriate service or allocation of a routine appointment (which could be in a few weeks’ time)

SUBMIT A NEW REQUEST

Extended Access

For your convenience some pre-booked appointments are now available Mon - Fri from 18.30 to 20.00 and on Saturdays from 08.00 to 11.00

Please note, you may not be able to see your own GP at these times. The extended hours appointments are intended to help those at work or who are otherwise normally too busy during office hours to attend. please consider whether you need one of these appointments as they are limited. Please ask for details at reception.

Telephone Appointments

Patients are finding it increasingly convenient to have a telephone appointment

Our trained receptionist will ask a few questions to see if one can be booked. If appropriate you will be added to the doctors appointment list and they will either call you in the morning or afternoon. You will be advised which upon booking.

Home Visits

Please call us if you think you need a home visit.

Our trained receptionists will ask a few questions then you will added to the doctors appointment list. The doctor will call you and if they feel appropriate add you to the home visit list for that day. For continuity they will try and arrange your usual GP to visit, but this may not always be possible.

Please remember that seeing you at home takes on average four times as long as seeing you in the surgery, so please help us by keeping home visits to a minimum. Babies and small children can often be brought to the surgery, and we will do our best to ensure that they are slotted in and seen promptly

Sickness Certificates

If you are off work for 7 days or less, you do not need to give your employer a fit note or other proof of sickness from a medical professional.

Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or you can download it from the HMRC website.

You must give your employer a doctor’s ‘fit note’ (sometimes called a ‘sick note’) if you’ve been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Taken sick leave for more than 7 days in a row?

Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

Make The Best Of Your Appointment

Please remember that your appointment is only scheduled for 10 minutes

Ask yourself: How important is it that I’m seen quickly, or would I be better waiting for an appointment with a particular GP? If you have a long-term condition you’ll probably benefit from a GP who knows you.
Don’t be put off by a GP who runs late: they may be spending needed time with patients. One day you may appreciate them running late for you.
It’s tempting to bring a list of unrelated problems but consider what is achievable in 10 minutes. 4 problems in 10 minutes? That’s 150 seconds each. It’s often better to come back again and spend more time on a problem rather than squeeze as many as you can into one ten minute appointment.
Before you see the GP: work out in your own mind what you’re worried about and highlight any particular concerns. Consider preparing short notes; including how you would describe your symptoms.
Get to the point: don’t beat about the bush and don’t keep important issues until the end.
Wear accessible clothing if you’re likely to need to undress for examination.
Make sure you understand what happens next: If you are not sure, ask to go through the plan again.
Have your say and get your views heard: Join our Patient Participation Group.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Functional Cookies

3rd Party Cookies