Order Your Repeat Prescription


Please allow two full working days for prescriptions to be processed by the surgery and then a further two days for the pharmacist to dispense your prescription. Please remember to take weekends and bank holidays into account when requesting a prescription. 

Please avoid phoning the surgery to check on the progress of a prescription. The NHS app will tell you when a prescription has been issued by us, you will then know it has electronically gone to your nominated pharmacy.

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Use the NHS App

The Hadleigh Practice would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your prescription record at the practice.


Image of the NHS App

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Order Online with systmconnect

You can order your repeat prescription online using systmconnect

systmconnect logo

Our systmconnect service lets you

  • Consult with our clinical team for non-urgent matters that do not require a face to face or telephone appointment.
  • Please include as much information as possible including symptoms and history of injury or illness. Note, insufficient information may mean your query cannot be dealt with.
  • Request sick notes, repeat prescriptions and Doctor letters/reports.


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Order Online with SystmOnline

You can order your repeat prescription online using SystmOnline

The simplest and quickest way to order your repeat medication is by using SystmOnline which links directly to your Prescription record at the Practice.


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Online Form

If you're not registered with our online services, you can use our online form

If you do not have a SystmOnline account, you can still order your repeat prescription via our online Repeat Prescription form. No account required.

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By Post

You can post your prescription slip or written request to us at the Practice or post into one of our repeat prescription boxes at the surgeries

Clearly mark the items required.


Unfortunately we cannot take your repeat order over the telephone.

Medication Reviews

Patients with Long Term Conditions and on repeat medication require a notes based review of their treatment (usually annually). Certain conditions and medicines require monitoring via a blood test and if this is the case our prescribing administrators will send you a message via your preferred method of communication when this is due (usually around your month of birth). Your invite will be for a ‘Long Term Condition Check’ which incorporates a blood test, blood pressure check, pulse check and weight.

Long term condition (LTC) reviews are undertaken by the GP or our clinical pharmacists utilising the information from your Long Term Condition Check. If you or the clinician have queries that need discussing, a telephone or face-to-face appointment will be organised.

There are a couple of exceptions where our nursing staff will review medication if you attend one of our specialist clinics e.g. diabetes or asthma or have a pill check.

As soon as you get this message (on your phone, via email or by post) and to avoid unnecessary delays to further prescriptions please book your Long Term Condition Check appointment.

Further Information