Practice Team

Practice Management

Vicky Elliott: Practice Business Manager
Vicky joined the practice in January 2023. She has moved down from Bristol where she worked for GP practices in a similar role. Vicky is responsible for the practices business and financial matters as well as working closely with the Operations Manager to oversea the smooth running of both practices.

Christine Foster: Operations Manager
Christine Joined the practice in November 2015 after 18 years' service, working for a Community Domiciliary Care Service. During her time with them she undertook numerous roles & spent her last 8 years with them as a Service Manager. Christine's role is to ensure patients and staff can access information, advice and signposting about the practice and related health services. Christine is also responsible for patient feedback and concerns.

Reception

Sara Curtis: Reception Team Leader
Sarah is responsible for the smooth running of the reception departments at both surgeries. An important part of the receptionist’s role is to bring together the doctor and patient at the most appropriate and mutually convenient time within the availability of appointments – which are now computerised. By the very nature of their job, they work in a stressful environment; however, they always do their best to offer a high quality and caring service to the patients. Please be a patient patient!

ITQA (Information Technology And Quality Audit) Team

Clare Farmer: ITQA Team Leader
Traditionally, ITQA was known as the Admin Team but the role and purpose of the team has had to accommodate a great deal of change in recent years. The team has had to adjust and learn new skills and hence a change in name was appropriate to reflect their new role. The ITQA team are one of two important "behind the scenes" teams. They are first line support for all IT matter and have to cope with both the software and hardware issues that arise. They are a busy team and have to balance the priorities of IT support with producing audits that are required to measure the performance of the Practice against the targets identified by the DoH and the ICB. Lastly, as an important part of patients well-being, the ITQA team are responsible for data input and maintaining patients records as well as issuing calls/recalls (invitations) to patients to attend specific clinics.

Secretaries

Sue Weaver: Secretarial and Administrator Team Leader
We have a team of nine who are responsible for dealing with all the incoming and outgoing correspondence. We have five Medical Secretaries who support our clinicians, and four Office Assistants who are responsible for scanning all correspondence. The Secretarial Team carry out much of the 'behind the scenes' work that is essential for the smooth running of the practice.

Finance Department

Joan and Moira

We have a team of two in our finance department and they are crucial for helping to run the business side of the practice. They work closely with the Practice Business Manager.