The Hadleigh Practice Patient Participation Group (PPG)


Who are we?

We are patients who liaise with the managers and clinicians at The Hadleigh Practice to support and promote the best possible health care for all patients.


What do we do?

We act as the patients’ “voice” in seeking to influence the service which the GP Practice gives to its community.

  • We consult with the GP Practice on the development and provision of community needs;
  • We contribute to and are kept informed of GP Practice decisions;
  • We participate in two-way communication with both the NHS Dorset Integrated Care Board (ICB) and the Practice to positively influence the provision of health services in the locality;
  • We promote the needs of the community by encouraging and supporting activities within the GP Practice to encourage preventative medicine and healthy lifestyle choices;
  • We share news of the work of the PPG with the community in a variety of ways including The Hadleigh Practice website, social media, posters and leaflets.
  • We ensure that patient information and advice are readily available and clearly presented.

Who Can Join the PPG?

Any registered patient of The Hadleigh Practice over the age of 18 may become a member of the PPG. Our PPG includes various ages, experiences and backgrounds, so we all bring something different to the PPG.

Patients can join the PPG as either a full member (receiving information and attending meetings when possible) or as a “virtual member” (receiving information/survey requests only). 


How often does the PPG meet?

We meet at approximately every 3 months: days and times are varied to enable members to attend. Where face to face meetings are not possible, the Group meets using video call technology.


What are the Ground rules?

  • PPG members appoint a chairperson, for three years. The role of the Chairperson is to facilitate PPG meetings, ensuring that the Group functions appropriately, that there is full participation during meetings, that all relevant matters are discussed and that effective decisions are made and carried out.
  • A meeting agenda is published on the Practice website and circulated to all members and invitees at least three working days before each meeting. Minutes are distributed to the members (and published on the Practice website) as soon as possible following the meeting.
  • The members of the PPG maintain confidentiality and will always act in the best interest of the patients free from bias or discrimination.
  • PPG members have no part to play, nor will they become involved in patients’ personal medical matters.
  • PPG members are committed to open, respectful and constructive discussions – meetings are not a forum for individual complaints and single issues.


Latest Meeting Minutes

  • Date: Thursday 11th April 2024 at 1pm to 2pm
  • Location: St Johns Church, North Reach Annexe (access via Dunyeats Road), Broadstone BH18 8AQ


The Hadleigh Practices Patient Participation Group (PPG) is built up of volunteer patients from a variety of different backgrounds and age groups who all bring a unique viewpoint to the group. They work with the practice on a variety of projects to assist the staff to improve the patient healthcare journey and help spread the word about new and exciting developments at the practice.

Summary of Meeting

Practice Update:

At the end of February we introduced a new phone system at both our Broadstone and Corfe Mullen sites and update has been given to the PPG members on how this has gone so far for us. Welcoming comments from a patient perspective on knowledge of the change and how they themselves have found the new system.  

Many positive comments about the call back facility and knowing where they are in the queue, but also how the system didn’t tell them that they would get this call back. We will be looking at how we can inform those waiting on the phone outside of the queue system that they shouldn’t worry and will be called back.

Informed the members that we will be shortly updating our current E-Consult system to a more streamlined form, which will not take so much time to complete and submit.

PPG Activities:

Improvement on communicating changes between the practice and the patients is high on the agenda. We are looking at various ways to bring knowledge of change/additional services to the wider patient population.  

We have discussed various forms this could take including using the Broadstone/Corfe Mullen Link magazines more and possibly expanding to Canford Heath, plus 6 monthly texts to patients.

We are also gathering real life experiences from our members of how they have found using the extended services we use, so that they can appear on the TV screens in the surgery and also on the website.

The Hadleigh ‘Leg club’ is also looking for help with volunteers and fund raising and we are looking at how we can assist with this by doing a visit to the club to talk to the nursing staff, volunteers and patients.

Going forward:

You will soon be seeing some of our members in the waiting rooms asking you our patients some questions about how we are doing, new phone systems and additional services we offer without the need to see a GP. We would be grateful if you could take some time to answer these questions as your opinion matters to us.

If you are interested in joining our Patient Participation Group, you can fill in our online form on the website or you can speak with one of our reception team who will pass on your details.  A member of the Care Coordination team will then be in touch with you with further information.

Thank you.