We use cookies to help provide you with the best possible online experience.
By using this site, you agree that we may store and access cookies on your device. Cookie policy.
Cookie settings.
Functional Cookies
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
The Hadleigh Practice Patient Participation Group (PPG)
Who are we?
The Hadleigh Practices Patient Participation Group (PPG) is built up of volunteer patients from a variety of different backgrounds and age groups who all bring a unique viewpoint to the group. They work with the practice on a variety of projects to assist the staff to improve the patient healthcare journey and help spread the word about new and exciting developments at the practice.
What do we do?
We act as the patients’ “voice” in seeking to influence the service which the GP Practice gives to its community.
- We consult with the GP Practice on the development and provision of community needs;
- We contribute to and are kept informed of GP Practice decisions;
- We participate in two-way communication with both the NHS Dorset Integrated Care Board (ICB) and the Practice to positively influence the provision of health services in the locality;
- We promote the needs of the community by encouraging and supporting activities within the GP Practice to encourage preventative medicine and healthy lifestyle choices;
- We share news of the work of the PPG with the community in a variety of ways including The Hadleigh Practice website, social media, posters and leaflets.
- We ensure that patient information and advice are readily available and clearly presented.
Who Can Join the PPG?
Any registered patient of The Hadleigh Practice over the age of 18 may become a member of the PPG. Our PPG includes various ages, experiences and backgrounds, so we all bring something different to the PPG.
Patients can join the PPG as either a full member (receiving information and attending meetings when possible) or as a “virtual member” (receiving information/survey requests only).
How often does the PPG meet?
We meet at approximately every 3 months: days and times are varied to enable members to attend. Where face to face meetings are not possible, the Group meets using video call technology.
What are the Ground rules?
- PPG members appoint a chairperson, for three years. The role of the Chairperson is to facilitate PPG meetings, ensuring that the Group functions appropriately, that there is full participation during meetings, that all relevant matters are discussed and that effective decisions are made and carried out.
- A meeting agenda is published on the Practice website and circulated to all members and invitees at least three working days before each meeting. Minutes are distributed to the members (and published on the Practice website) as soon as possible following the meeting.
- The members of the PPG maintain confidentiality and will always act in the best interest of the patients free from bias or discrimination.
- PPG members have no part to play, nor will they become involved in patients’ personal medical matters.
- PPG members are committed to open, respectful and constructive discussions – meetings are not a forum for individual complaints and single issues.
Latest Meeting Minutes
- Date: Thursday 15th May 2025 - 5pm to 6pm (via Teams)
Introduction
The Hadleigh Practices Patient Participation Group (PPG) is built up of volunteer patients from a variety of different backgrounds and age groups who all bring a unique viewpoint to the group. They work with the practice on a variety of projects to assist the staff to improve the patient healthcare journey and help spread the word about new and exciting developments at the practice.
Summary of Meeting
Practice Update:
Nurse Lead, Jo Timmis is retiring end of August, Theresa Yudes-Martin will replace her. Thank you to Jo on behalf of the PPG for everything she has done.
Ongoing alignment of chronic disease reviews and prescribing reviews around patient DOB. This will hopefully reduce the amount of times patients need to be called in for an appointment.
Sickness in external physio team, so longer waiting list.
Clearer guidance on travel vaccine provision, this is on the Practice website.
ICB (Integrated Care Board) overspend resulting in cuts in staffing Dorset. Some services may suffer due to losing clinical staff and managerial functions.
We are pleased to see the power coming through from our solar panels due to the sunshine we have been having recently. New meters are being installed this week.
NI Update – Funding has been received to cover the additional NI payments, however, there is not a lot of money left over for other practice costs.
The Head of Reception will hopefully attend as our guest speaker at our next meeting.
PPG Activities:
Sub group meeting re repeat prescription process. The Practice thanked all attendees of the sub group. Feedback and outcomes of the meeting have now been updated on the website. PPG happy with the update.
The Practice thanked those who have taken the time to review the website. It was advised that the website has various limitations due to necessary compliance with data security and clarity of information on multiple platforms (such as phones, laptops, tablets etc.), and it is strictly run.
Email addresses are not allowed to be published on our website and we discussed the reasons why.
The PPG advised that data & Information can be seen clearly on all devices.
The website is no longer cluttered. We are not allowed to copy and paste posters onto the website, but information can be put on the website in another form.
The PPG asked if more information could be provided on the website of certain conditions eg a possible “self-care” link(s) to helpful organisations. The Practice will investigate.
The video clips are helpful - several people thought that more videos and pictures would make the site more interesting, along with perhaps some more dynamic wording.
The PPG are very happy with the search bar and found it easy to find specific information.
Suggestion to move summary info about the PPG included in each meeting minutes to PPG overview “who we are” so it only has to be written once. The Practice to action.
Suggestion to rename Travel clinics to Travel clinics and vaccinations. The Practice to action
Suggestion to rename Clinics and services to Clinics and additional services. The Practice to consider.
More information requested about Poole North PCN and what services we get from them. The Practice to address.
The PPG has lost 2 members due to personal commitments.
Going forward:
Next PPG meeting August 7th 2pm to 3pm – St Johns Annex, Dunyeats Road, Broadstone BH18 8AR
If you are interested in joining our Patient Participation Group, you can fill in our online form on the website or you can speak with one of our reception team who will pass on your details. A member of the Care Coordination team will then be in touch with you with further information.
Thank you.
Historical Meeting Minutes
Thursday 13th February 2025
Latest Meeting Minutes
- Date: Thursday 13th February 2025 - 1pm to 2pm
- Location: The Annex, St John’s Church, Macaulay Road, Broadstone BH18 8AR
Introduction
The Hadleigh Practices Patient Participation Group (PPG) is built up of volunteer patients from a variety of different backgrounds and age groups who all bring a unique viewpoint to the group. They work with the practice on a variety of projects to assist the staff to improve the patient healthcare journey and help spread the word about new and exciting developments at the practice.
Summary of Meeting
Practice Update:
Leg Club will be run from the practice for the foreseeable future. The practice are aware re the loss of the Community aspect by doing this. However, they are able to see more patients as a result of having it “in house”. The practice will review after a year whether to continue holding within the practice.
Joint Covid and Flu vaccines will be administered within the practice this autumn. We will probably offer flu alone and flu plus COVID, but not COVID alone.
Advanced Nurse Practitioner (ANP), Pauline, will be retiring in March. Her replacement, Natasha will be working 4 days across Hadleigh House and Hadleigh Lodge.
An HCA (Health Care Assistant) – Megan has left and been replaced by Sadie, who is very experienced.
The receptionists now take calls for both Hadleigh House and Hadleigh Lodge. This has greatly reduced the number of missed calls, especially at Hadleigh Lodge, which is always very busy.
The results of the November Practice survey were presented. It was suggested that clearer information on the PCN services would be beneficial to the patients.
PPG Activities:
Volunteers from the PPG will form a “sub group” to discuss the Repeat Prescription Process. The process will be reviewed and updated on the website.
The feedback on the Practice website was that it is “extensive and good”, layout not always amenable.
- PPG minutes need updating.
- The abbreviations on the website could be explained or made clearer to those who are unaware. List all of the services on one page.
- Systemconnect – give examples which will encourage patients to use it.
DNA – between 4-5% appointments are Did Not Attend (DNA), these are mainly nurse appointments. PPG suggested if there was an automated option on the telephone system to cancel your appointment this may reduce the numbers.
There are plans to hold a workshop for patients to help them use the digital services that The Practice has to offer. It is thought that PPG members could attend as “skilled users” after training.
Members to suggest further ideas for PPG involvement for the next meeting.
Going forward:
You will soon be seeing some of our members in the waiting rooms asking you our patients some questions about how we are doing, new phone systems and additional services we offer without the need to see a GP. We would be grateful if you could take some time to answer these questions as your opinion matters to us.
If you are interested in joining our Patient Participation Group, you can fill in our online form on the website or you can speak with one of our reception team who will pass on your details. A member of the Care Coordination team will then be in touch with you with further information.
Thank you.
Thursday 14th November 2024
Latest Meeting Minutes
- Date: Thursday 14th November 2024 5pm to 6pm
- Location: Hadleigh Lodge, 216A Wareham Road, Corfe Mullen BH21 3LN
Introduction
The Hadleigh Practices Patient Participation Group (PPG) is built up of volunteer patients from a variety of different backgrounds and age groups who all bring a unique viewpoint to the group. They work with the practice on a variety of projects to assist the staff to improve the patient healthcare journey and help spread the word about new and exciting developments at the practice.
Summary of Meeting
Practice Update:
The BBC have been in the surgery today interviewing Dr Purbrick and other members of the practice re The National Insurance increase for employers and increase in National Living Wage, the article is on BBC News West.
Flu Clinic - 5 out of 6 went smoothly. The middle clinic at HH had longer queues than ideal due to a patient issue in the practice, patient concern over the queue reaching into the car park at one stage. We always look at what we can improve on for next time.
Leg club temporarily back in the practice, options are currently being discussed. Issues include H&S of the premises used. VE advised that there are approx. 25-30 patients a week using Leg Club.
Solar panels are to be installed at Hadleigh Lodge next week and there are future plans to install them at Hadleigh House. A grant has been given for Hadleigh Lodge but not Hadleigh House, due to different councils in different areas.
PPG Activities:
One of our members attended the Cranbourne Surgery PPG. It was suggested that Hadleigh could try holding a meeting over Teams.
Hadleigh will do a “trial” meeting on Teams next for the evening meeting in May, this is with a view to alternating the meetings on Teams to encourage virtual members to attend.
The Practice asked for ideas for the PPG for next year.
Our Practice Business Manager will present to the PPG regarding the repeat Prescription process, the PPG will review and suggest the best way to make the process clearer on the website and TV screens.
PPG members to review the practice website and discuss in the next meeting areas where they feel it could be improved.
Going forward:
Some of our members will be attending an online PPG meeting at Crane Valley PCN. This is a well-established PPG, and we are looking forward to hearing back from our members as to how this goes and all the ideas they come back with!
Our members are now in our waiting rooms asking you our patients some questions about how we are doing, new phone systems and additional services we offer without the need to see a GP. We would be grateful if you could take some time to answer these questions as your opinion matters to us.
If you are interested in joining our Patient Participation Group, you can fill in our online form on the website or you can speak with one of our reception team who will pass on your details. A member of the Care Coordination team will then be in touch with you with further information.
Thank you.
Thursday 19th September 2024
Latest Meeting Minutes
- Date: Thursday 19th September 2024 1pm to 2pm
- Location: The Annex, St John’s Church, Macaulay Road, Broadstone BH18 8AR
Introduction
The Hadleigh Practices Patient Participation Group (PPG) is built up of volunteer patients from a variety of different backgrounds and age groups who all bring a unique viewpoint to the group. They work with the practice on a variety of projects to assist the staff to improve the patient healthcare journey and help spread the word about new and exciting developments at the practice.
Summary of Meeting
Practice Update:
Vaccination Clinics - The Practice advised that there are Flu clinics being held on Saturday 5th and Saturday 12th October. There are separate Covid clinics which the PCN are running at the Hamworthy Club. There is a new clinic for the RSV vaccine, patients becoming 75 in their month of birth will be invited.
It was advised that there is short term pressure on our nursing team due to the resignation of an HCA and sick leave for one of our phlebotomists. The practice is currently in the process if replacing the HCA.
Dr Molyneux spoke at our meeting. She thanked the PPG members for attending the meetings and for volunteering to be a part of the PPG. Dr Molyneux gave an overview of the Hadleigh Practice structure, she also advised that Dr Bridgeman will be retiring this year. It was also recommended that patients speak to a Pharmacists for a medication review for any medication enquiries before making an appointment with the GP.
One of our PPG members advised how lucky she feels to be a part of The Hadleigh practice, having heard stories regarding other practices.
PPG Activities:
The PPG is looking for a volunteer to take over as Chairperson. One of our existing members is thinking about it and feels that they should be able to take it on, we also have another member who is thinking about taking on the position of Vice Chair.
One of our members attended the PPG meeting at the Cranbourne Surgery to look at how their PPG Group is run. This information will be shared at the next PPG meeting as we ran out of time.
The PPG has lost 2 members due to personal commitments.
Going forward:
Next PPG meeting 14th November 2024 – 5pm to 6pm at Hadleigh Lodge, Corfe Mullen
If you are interested in joining our Patient Participation Group, you can fill in our online form on the website or you can speak with one of our reception team who will pass on your details. A member of the Care Coordination team will then be in touch with you with further information.
Thank you.
Thursday 13th June 2024
Latest Meeting Minutes
- Date: Thursday 13th June 2024 5pm to 6pm
- Location: Hadleigh Lodge, 216A Wareham Road, Corfe Mullen BH21 3LN
Introduction
The Hadleigh Practices Patient Participation Group (PPG) is built up of volunteer patients from a variety of different backgrounds and age groups who all bring a unique viewpoint to the group. They work with the practice on a variety of projects to assist the staff to improve the patient healthcare journey and help spread the word about new and exciting developments at the practice.
Summary of Meeting
Practice Update:
The practice informed the group that they have now moved over from the old E-Consult system to System Connect. The practice hopes that patients will find this much easier and shorter to complete. It will allow patients to request sick notes, administrative and prescription requests along with the normal medical queries. However, some patients have had to be reminded that their query cannot be dealt with unless they give the practice sufficient information, so minimal information is not enough.
The new phone system which was installed in February has now had a chance to bed in and the practice has received positive feedback from both staff and patients, especially with the new call back system which saves the patient having to try and contact the practice multiple times, they are now contacted as soon as a receptionist is free.
PPG Activities:
Our members expressed an interest in visiting other PPGs in the area to see how others work and what practice projects they take part in. Canford Heath Group Practice who has in person meetings has already been visited and we heard back from them about this visit. Like ours it is a relatively new group
Gill Foott from NHS Dorset who’s our Community Engagement Officer was this month’s guest speaker. She spoke to the group about the activities of other PPG’s throughout Dorset and encouraged visits to other groups as every group is very different. Their activities range from helping to organise health events/talk, a section in practice newsletters, running a stall at local fairs to spread the word about PPG’s and practices extended services, the list goes on!
The PPG surveys subgroup met with practice staff to discuss the format and questions that were considered important. It was decided that we had so much to cover that we would run 3 surveys over June, September, and November.
Going forward:
Some of our members will be attending an online PPG meeting at Crane Valley PCN. This is a well-established PPG, and we are looking forward to hearing back from our members as to how this goes and all the ideas they come back with!
Our members are now in our waiting rooms asking you our patients some questions about how we are doing, new phone systems and additional services we offer without the need to see a GP. We would be grateful if you could take some time to answer these questions as your opinion matters to us.
If you are interested in joining our Patient Participation Group, you can fill in our online form on the website or you can speak with one of our reception team who will pass on your details. A member of the Care Coordination team will then be in touch with you with further information.
Thank you.
Thursday 11th April 2024
Latest Meeting Minutes
- Date: Thursday 11th April 2024 at 1pm to 2pm
- Location: St Johns Church, North Reach Annexe (access via Dunyeats Road), Broadstone BH18 8AQ
Introduction
The Hadleigh Practices Patient Participation Group (PPG) is built up of volunteer patients from a variety of different backgrounds and age groups who all bring a unique viewpoint to the group. They work with the practice on a variety of projects to assist the staff to improve the patient healthcare journey and help spread the word about new and exciting developments at the practice.
Summary of Meeting
Practice Update:
At the end of February we introduced a new phone system at both our Broadstone and Corfe Mullen sites and update has been given to the PPG members on how this has gone so far for us. Welcoming comments from a patient perspective on knowledge of the change and how they themselves have found the new system.
Many positive comments about the call back facility and knowing where they are in the queue, but also how the system didn’t tell them that they would get this call back. We will be looking at how we can inform those waiting on the phone outside of the queue system that they shouldn’t worry and will be called back.
Informed the members that we will be shortly updating our current E-Consult system to a more streamlined form, which will not take so much time to complete and submit.
PPG Activities:
Improvement on communicating changes between the practice and the patients is high on the agenda. We are looking at various ways to bring knowledge of change/additional services to the wider patient population.
We have discussed various forms this could take including using the Broadstone/Corfe Mullen Link magazines more and possibly expanding to Canford Heath, plus 6 monthly texts to patients.
We are also gathering real life experiences from our members of how they have found using the extended services we use, so that they can appear on the TV screens in the surgery and also on the website.
The Hadleigh ‘Leg club’ is also looking for help with volunteers and fund raising and we are looking at how we can assist with this by doing a visit to the club to talk to the nursing staff, volunteers and patients.
Going forward:
Some of our members will be attending an online PPG meeting at Crane Valley PCN. This is a well-established PPG, and we are looking forward to hearing back from our members as to how this goes and all the ideas they come back with!
Our members are now in our waiting rooms asking you our patients some questions about how we are doing, new phone systems and additional services we offer without the need to see a GP. We would be grateful if you could take some time to answer these questions as your opinion matters to us.
If you are interested in joining our Patient Participation Group, you can fill in our online form on the website or you can speak with one of our reception team who will pass on your details. A member of the Care Coordination team will then be in touch with you with further information.
Thank you.